How FlexiO handles, stores and protects your personal data.
LIFEPOWR nv, with registered offices at Duboisstraat 39, 2060 Antwerp, Belgium, RPR Antwerp, with company number 0632.577.085 (hereinafter "LIFEPOWR") highly regards the privacy of its customers, prospective customers, suppliers, job applicants and visitors to its website (https://www.flexio.energy).
Please read LIFEPOWR's privacy policy (hereinafter the "Privacy Policy") carefully to understand how we process your personal data and the rights you have in relation to this data.
LIFEPOWR is the controller of all personal data it processes about its customers, prospective customers, suppliers, job applicants and website visitors in accordance with the provisions set forth in this Privacy Policy.
Our contact details are:
LIFEPOWR
Duboisstraat 39
2060 Antwerp
Belgium
LIFEPOWR may collect and process personal data about you in the course of our business, including through your use of our website, when you contact or request information from us, when you engage our services or as a result of your relationship with us as a supplier.
LIFEPOWR processes the following categories of your personal data as a natural person which it obtains directly from you via its website and (website) application:Your personal identification information (e.g. your two first names, your surname, your date of birth and your place of birth);Your place of residence and/or other location where the products/services will be delivered/installed;FlexiObox device ID;Other personal contact information, including all information LIFEPOWR needs to contact you personally (such as your postal, billing and/or email address, and telephone number);Your power meter number (EAN number) and the status of your power meter;All measured and calculated data needed for providing balancing services;Invoicing information (including VAT number if applicable);Information about your orders and purchases at LIFEPOWR;Processing of payments, your payment history and your bank account (IBAN/BIC) number;Data relating to the management of your user account;Your professional experience; and/orYour academic record.Processing is understood to mean any processing of data such as collection, recording, derivation, structuring, consultation, storage, sharing, transmission, deletion, archiving, etc.This Privacy Policy does not apply to the processing of anonymous or company data.
Why do we process your data?
We will use the personal data you provide us with for the following purposes:
In order to be able to deliver our services to you, such as energy management process services and balancing services;
To be able to transfer your part of the Earnings to your bank account, for example to enter into an agreement with you, to process your order, to ensure the functionality of our products, to provide you with information on our similar products and services and to respond to your questions, inquiries and/or complaints;
To maintain the accuracy and relevance of your personal data;
To compile anonymized statistical data;
In the context of supplier and customer management;In the context of our recruitment policies (job applicants);
To be able to comply with any legal obligations incumbent upon LIFEPOWR;
For research and statistics, since it is important for LIFEPOWR (i) to analyse which products and services interest its customers and how its website, (website) application, etc. is used, (ii) to optimise the customer experience and (iii) to improve LIFEPOWR's services. The provision of your personal data for this purpose is not strictly necessary and can be avoided by objecting (see below under section 8);
and Subject to your explicit permission, the sending of newsletters and possible advertising messages.
In the event the processing of your personal data is necessary for the performance of a contract, the provision of personal data shall be a requirement to enter into said contract with Lifepowr, and you will be obliged to provide said personal data to LIFEPOWR. In the event you would refuse or fail to provide the personal data necessary for the performance of said contract to LIFEPOWR, LIFEPOWR shall not be able to provide its services and shall be entitled to terminate the contract with immediate effect and without any compensation being due.
You have certain rights and choices in relation to the personal data we collect from you. As a matter of principle, you have the right to access, correct or delete your personal data.
In addition, you have the right to withdraw your consent, if previously provided, to the data processing or to object to the processing of your personal data by LIFEPOWR based on a legitimate interest.
You can in any case object to any processing of your personal data for the purposes of direct marketing.
You have the right to data transfer. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organisation you have mentioned.
You have the right to limit the processing of your personal data if (i) you dispute the accuracy of the personal data, (ii) the processing is unlawful and you oppose the erasure of the personal data, (iii) we no longer need your data for the processing purposes, but you still need them for the institution, exercise or substantiation of an action, (iv) you have objected to the processing on the grounds of the legitimate interests of LIFEPOWR.
You may send a request through the contact form on our website for access, correction, deletion, data transfer or limitation of your personal data or a request to withdraw your consent or objection to the processing of your personal data.
To ensure that the request for inspection has been made by you, we ask that you enclose a copy of your identity card with the request. In this copy, make your passport photo, MRZ ("machine readable zone", the strip with numbers at the bottom of the passport), passport number and national register number black. This is to protect your privacy.
LIFEPOWR is committed to responding as quickly as possible, and at least within 30 days, to your request. In the event the complexity and/or number of requests would require an extension of this term, LIFEPOWR shall inform you, within (30) days of the receipt of your request, of the extension of this term (which shall not exceed two months), together with the reasons for the extension.
LIFEPOWR would also like to draw your attention to the fact that you have the possibility of lodging a complaint with the national supervisory authority.
The Belgian Data Protection Authority can be contacted by regular mail at Drukpersstraat 35, 1000 Brussels, Belgium, by telephone at +32 (0)2 274 48 00, by facsimile at +32 (0)2 274 48 35 and by email at commission@privacycommission.be.
Links to other websites
This website may contain links to other websites. This Privacy Policy does not extend to your use of these websites. LIFEPOWR is not responsible for the privacy statements of other websites, or the way in which they collect, store, use or distribute data.
Cookies
LIFEPOWR may receive information about your use of our website or (website) application through cookie files ("cookies"). Please consult our Cookie Policy on our website www.flexio.energy
Changes to this privacy policy
LIFEPOWR reserves the right to make amendments to this Privacy Policy. Any changes will be immediately posted on our website and as soon as they appear on our website, you will be deemed to be aware of them and to have accepted them on your first use of the website following the change. Please check our Privacy Policy regularly on our website.
Contact us
If there are any questions regarding this Privacy Policy, please do not hesitate to contact us using the contact details set out under section 1.
