A human, not a phone menu.

No. FlexiO does its work whether you're watching or not. The app is there to see what happened and to set something now and then, for instance adjusting the charging mode of your EV charger.

Smart takes the most off your hands. It looks at your monthly peak, your consumption, your solar power and the energy prices all at once. With Budget you steer on price: you set what you are willing to pay at most for a charging session. Solar and Peak are not available on FlexiO Max, because they cannot take your FlexiO tariff into account. More about charging modes →

Yes. FlexiO fetches energy prices and weather forecasts over the internet, and communication with your installation also runs over a stable internet connection. If your internet drops, your installation (if correctly installed) keeps running. Without the smart steering until the connection is back.

With FlexiO Max you switch to the FlexiO tariff, so that's included. With FlexiO Go you can keep what you have: fixed, variable or dynamic. Honestly, you get the most out of it with a dynamic contract, because then FlexiO can really steer on price.

A fair question, because a battery has a finite number of charge cycles. FlexiO counts the wear cost in every decision: a cycle that earns thirty cents but costs fifty cents of lifespan doesn't go ahead. Sometimes doing nothing is the smartest move.

Because you can earn on several markets, we eat a small piece of the pie. That also gives you the certainty of correct steering, because if we don't steer well, we get nothing either. See the tariffs →

With FlexiO Max your earnings are settled on next month's energy bill. With FlexiO Go we transfer them to your bank account, every three months. Check our knowledge base for more about grid balancing and its payout.

You can cancel flexibly. Much as we'd hate to see you go, FlexiO applies a notice period of just 14 days. Want to cancel? Contact us via the contact form. Your installation keeps working exactly as it did before FlexiO was added. You lose the smart steering, not your power. Only want to switch energy supplier and keep FlexiO? That's always allowed. Read what happens then →

If you move, we recommend leaving the FlexiObox with the installation of your previous home. Want to take it with you? You can keep in mind an installer will need to visit the new home to reinstall your FlexiObox. In both cases, always contact us via the contact form on the website when you move.

Yes. Your inverter, your battery and your charger keep doing what they did (if correctly installed). FlexiO steers them, it doesn't replace them. If the steering drops away, you fall back on plain self-consumption.

If it's about the placement or the physical installation itself, your installer is your first point of contact. If it's about FlexiO think the steering, the MyFlexiO app, grid balancing, payouts, earnings, energy tariffs and so on, that's us.